If tree falls in the forest, and nobody is there to hear, does it make a sound?
Well, we can certainly reword that for today’s organizations.
If a decision is made, and nobody knows about it, does it make any difference?
Right now there are two policies on my desk that are in this exact quagmire. A decision has been made. The policy has been drafted. The procedures are in place. But nothing has changed. It’s missing the next step.
Follow through has always been a bit of a pain in the ass for me. I love creating but implementing is another story. Or I will do the initial implementation but I fail to do the complete follow up.
Peter Drucker makes this clear in his book The Effective Executive:
A decision has not been made until people know:
– the name of the person accountable for carrying it out;
– the deadline;
– the names of the people who will be affected by the decision and
– the names of the people who have to be informed of the decision, even if they are not directly affected by it.